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Turn your customer On Hold time into profits and loyalty!
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Most people have experienced a ‘Message On Hold’ or ‘Outgoing Voicemail Greeting’ these days. The question is, why have one?
Stop and think about how many times you have been put On Hold. Almost ¾ of incoming calls are put on hold. It’s true. Then there are the times when you have experienced the Voicemail Greeting — the ‘We can’t take your call, but we’ll contact you, leave your message after the tone’ type.
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"Stop hang ups, build business, plant seeds"
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Ever come across any of the above and they sounded like an unenthusiastic person? No energy, no good image, no personality. Is that the impression you want clients and potential customers to leave with? Funny thing about those hang ups after the voicemail greeting or while on hold — you never know how many opportunities for a new client or return business you’ve lost. Being put On Hold is frustrating!
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So, why not turn that frustration into a comfortable, personable approach. Set the caller at ease. Use that captive audience to delicately promote your web site, other services, sales and promotions, helpful tips, reinforce your professional image. The wonderful aspect of this style of contact is that you can sound just like a Fortune 500 company. You can approach it from an angle of humor, or be very corporate, it’s up to you!
Here is why using a professional On Hold Message is important to your business:
Makes your customer’s wait time work like a great advertisement.
Creates a professional image and feel for your business.
Reduces Caller Hang ups: The patience for someone On Hold is quite short if they’re bored or impatient.
Keeps their attention and relaxes them with the right message. They’ll be in a better mood when you talk to them.
Gives your customers important information about your company or organization, your products and services, aspects they may not even have considered or know about.
Dovetails opportunities to a captive audience, who already has an interest or trust in your product or service.
A professionally created On Hold Message makes the caller’s wait time fly by, because they’re being occupied and entertained, all the while, you’re selling!
Look, we’ve all been left hanging on the phone waiting to connect with a real human being. We all know what it’s like to be left in silence, wondering if we’ve been forgotten. And what about those systems that just play music or something off of a radio station. By the way, it’s illegal to patch in a radio station to your on hold system, FYI. Even worse, that radio station is playing its own commercials. Why let someone else advertise on your time?
"Make On Hold time work for you"
Here’s what we do:
Whether it’s an On Hold Message or a Phone Greeting for your Voicemail, we customize the script to your image and objectives. We take care of the Scripting, the professional Male or Female Voice Talent. We provide the perfect choice of music for underscoring your message, and take care of the full production in our digital studio.
If you provide your own script, it simply reduces the production costs. But, we can handle all aspects, at a rate you can live with. We can even offer packages that allow for updates to your message.
Help your customers make the best use of the On Hold time with one of our customized messages.
Give us a call at 847-628-9717 if you’d like to explore the potential of using a professionally created On Hold or Voicemail Greeting, to add credibility and marketing power to your business. Or send us an email from our contact page.
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